Privacy Policy

Privacy Policy

At KERRO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your data when you visit our website, place an order, join a pre-order, contact customer support, or interact with KERRO services.

By using our website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following categories of information:

• personal information provided during checkout or account creation
• name, shipping address, billing address, email address, and phone number
• payment-related information processed through secure third-party payment providers
• order history and transaction information
• customer support communications
• device information, browser type, IP address, and website activity
• cookies, analytics data, and usage information
• marketing preferences and newsletter subscriptions

Certain information may be collected automatically through cookies, analytics tools, Shopify integrations, payment providers, or third-party applications connected to our store.

  1. How We Use Your Information

We use collected information to:

• process and fulfill orders and pre-orders
• provide shipping updates and customer support
• communicate regarding products, delays, pre-orders, returns, or account activity
• prevent fraud, abuse, unauthorized transactions, and chargeback fraud
• improve website performance, security, and customer experience
• analyze traffic, shopping behavior, and website interactions
• comply with legal, tax, accounting, and regulatory obligations
• send marketing emails or promotional content where permitted by law or consented to by the user

  1. Pre-Orders & Operational Communications

When purchasing a pre-order product, customers acknowledge that KERRO may contact them by email regarding:

• production updates
• estimated shipping timelines
• delays
• logistics updates
• payment verification
• order status changes

These operational emails are considered essential to the purchase process.

  1. Payment Information

Payments are securely processed through third-party payment providers such as Shopify Payments, Stripe, PayPal, Apple Pay, or other providers available at checkout.

KERRO does not directly store full credit card information.

Payment providers may process your information according to their own privacy policies and security standards.

  1. Information Sharing

KERRO does not sell personal data to third parties.

However, information may be shared when necessary with:

• payment providers
• shipping carriers and logistics providers
• fraud prevention and security partners
• Shopify and integrated ecommerce tools
• analytics providers
• marketing platforms
• legal authorities where required by law

Certain service providers may process data outside your country of residence.

  1. International Transfers

By using the website, you acknowledge that your information may be processed, transferred, or stored in countries outside your own jurisdiction, including countries that may have different data protection laws.

KERRO takes reasonable measures to work with providers using appropriate security standards.

  1. Data Retention

KERRO retains personal information for as long as reasonably necessary to:

• fulfill orders and pre-orders
• provide customer support
• comply with tax, accounting, legal, fraud prevention, and regulatory obligations
• resolve disputes and enforce agreements

Data may be retained longer where legally required or necessary to protect KERRO against fraud, disputes, or chargebacks.

  1. Fraud Prevention & Security

KERRO reserves the right to use fraud detection systems, payment verification tools, address verification systems, IP analysis, behavioral monitoring, and risk assessment technologies to prevent unauthorized transactions, abuse, scams, or fraudulent chargebacks.

Orders identified as high-risk may be delayed, canceled, manually reviewed, or require additional verification.

  1. Data Security

We implement commercially reasonable technical and organizational security measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no online transmission, website, or storage system can be guaranteed to be 100% secure. By using the website, you acknowledge these inherent risks.

  1. Cookies & Tracking Technologies

KERRO uses cookies and similar technologies to:

• improve website functionality
• remember user preferences
• analyze traffic and shopping behavior
• optimize marketing campaigns
• measure website performance
• personalize user experience

Third-party services such as Shopify, Google Analytics, Meta, TikTok, payment providers, and advertising platforms may also place cookies or tracking technologies on your device.

You may disable cookies through your browser settings, although certain website features may not function properly.

  1. Marketing Communications

Users may receive promotional emails if they subscribe to marketing communications or opt-in during checkout.

You may unsubscribe from marketing emails at any time through the unsubscribe link included in the communication.

Operational emails related to orders, payments, pre-orders, refunds, or shipping may still be sent when necessary.

  1. User Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• access your data
• correct inaccurate information
• request deletion of certain data
• withdraw marketing consent
• object to certain processing activities

KERRO may request identity verification before processing certain requests.

Certain legal, accounting, anti-fraud, or contractual obligations may require KERRO to retain specific information despite a deletion request.

  1. Third-Party Links & Services

The KERRO website may contain links to third-party websites, payment providers, social media platforms, or external services.

KERRO is not responsible for the privacy practices, content, policies, or security of third-party services.

  1. Minors

KERRO products and services are not intended for children under the age required by applicable law to enter into binding contracts or provide consent for data processing.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, KERRO shall not be liable for indirect damages, data breaches caused by third-party providers, unauthorized access resulting from user negligence, internet failures, force majeure events, cyberattacks, or circumstances outside KERRO’s reasonable control.

  1. Changes to This Policy

KERRO reserves the right to update or modify this Privacy Policy at any time.

The updated version will become effective upon publication on the website.

  1. Contact

For any questions regarding this Privacy Policy or your personal information, please contact:

contact@kerromngt.com